Terms and Conditions

General terms and conditions
1. Validity of budgets

1.1. Quotes are valid for 1 month from the date of issue, unless a specific date is indicated or agreed.

2. Prices

2.1. The prices and other information shown are subject to change without prior notice, after the period of validity of the estimate.
2.2. The entrance fees to the reserve include the compulsory accident insurance.

3. Delivery conditions

3.1. The information necessary for the insurance process must be sent by email to reserva@tananeos.org according to the specifications that are specifically agreed upon.
3.2. Note: Payments made by bank transfer can take up to 4 days, until the amount is confirmed, and the provision of the contracted services can begin
3.3. The Los Tananeos Natural Reserve Foundation reserves the right to charge the bank commissions corresponding to each tour.

4. Payment terms

4.1. The services will have to be paid in advance before the provision of the service.
4.2. Provided that it is previously agreed, the payment can be made by transfer with all expenses paid by the client.

5. Payment method

5.1. Payment must be made by credit or debit card, PSE, or Cash payment via PayU

Alternatively you can make a bank transfer to the following account:

Los Tananeos Natural Reserve Foundation
NIT 900393103-0
Bank: BANCOLOMBIA
Account: 52499883374

5.2. It is essential to send by email to: reserva@tananeos.org the proof of the transfer order
bank in order to start the provision of services.

6. Acceptance and conformity

6.1. The client has a period of 48 hours to review their budget, once it has been delivered and express any
manufacturing deficiency and / or failure by means of a formal letter that may
send the email to servicios@lacupulamusic.com. Last
This period will be understood that the client accepts the order and gives his
conformity to the quality of the same, not having the right to demand
any correction.

7. Cancellation policy:

Free cancellation up to 48 hours before the start of the tour, excluding bank commissions if they apply.
After that period, your payment will not be refunded.
Cancellation by the Reservation due to weather conditions that prevent the tour from taking place: The tour is postponed to other possible dates. If this is not possible, we will proceed to refund the payment, excluding bank commissions if they apply.